Last updated: June 2026
These Terms govern your use of Veilora’s website, browser extension, and data removal services (together, the “Services”), operated by [Veilora - entity pending formation] (“Veilora,” “we,” “us”). By creating an account, purchasing a plan, or using any part of the Services, you agree to these Terms. If you do not agree, please do not use the Services.
The Veilora browser extension is provided free of charge and runs locally on your device. We make no guarantee that it will catch every possible piece of sensitive information - it’s a tool to help you, not a perfect shield. You are responsible for how you use it and for deciding what information is important to protect.
Our paid removal service is a human-assisted, best-effort process. We locate your personal information on data broker and people-search sites and submit removal (opt-out) requests on your behalf, then monitor for re-listings while your subscription is active.
By purchasing the removal service and completing intake, you designate and appoint Veilora as your authorized agent for the limited purpose of submitting requests to access, delete, correct, or opt out of the sale or sharing of your personal information to data brokers and similar businesses, under the California Consumer Privacy Act (as amended by the CPRA), the California DELETE Act and the DROP system, and other applicable U.S. state privacy laws.
To request removal, we must share identifying details (such as your name, age range, locations, email addresses, or phone numbers) with the brokers we contact. For certain large aggregators we may send requests without first confirming they hold your data (a “blanket” or blind request) - meaning a broker that didn’t have your information may receive those identifiers as part of the opt-out itself. This is inherent to how opt-out processes work, and we follow a minimum-data principle: we share only what a broker needs to process the request. By using the service you consent to these disclosures.
We will make commercially reasonable efforts on your behalf, but we do not and cannot guarantee that any particular listing will be removed, that removal will happen within any specific timeframe, or that removed data will not reappear. Brokers may ignore requests, demand additional verification, operate outside U.S. jurisdiction, or re-list data from new sources. Statutory response windows (often 45 days, extendable) are set by law and brokers, not by us. We will document the work we perform and show you its status honestly.
Veilora is not a law firm, and nothing in the Services is legal advice. We act as your authorized agent for privacy requests, not as your attorney. If you need legal advice about your privacy rights, consult a licensed attorney.
You must provide accurate information during intake and keep it reasonably current. You may only ask us to act on information you have the legal right to control - your own, or that of someone you are legally authorized to represent. You may not use the Services for any unlawful purpose, including harassment or impersonation.
Pricing is shown on the Pricing page. Payments are processed by our payment provider (Stripe); we never store full card details.
Subscription plans renew automatically at the end of each billing period so your protection doesn’t lapse. We send a reminder email about 7 days before each renewal charge. You can turn off auto-renewal or cancel at any time from your account settings; your access then continues to the end of the period you’ve already paid for, and you won’t be charged again.
Refund policy. We offer a money-back guarantee on your first purchase, on request within 30 days of payment. This guarantee applies once per customer (and once per household for Couple/Family plans) - because removal work begins promptly and cannot be un-done, repeat or subsequent-period refunds are not offered except where required by law. Accidental duplicate purchases of a second plan are always refunded in full. Renewal charges are not refundable once the new period begins, which is why we send the 7-day reminder; turning off auto-renewal before the renewal date avoids the charge entirely. Approved refunds go to the original payment method.
Plan changes. Switching plans happens through your billing settings (changes are prorated - you only pay the difference) or by contacting support; it is never done by purchasing a second plan alongside an active one.
Abuse. We may decline refunds and/or terminate service for refund abuse, chargeback abuse, repeated purchase-refund cycles, or use of the Services to obtain free work. A chargeback filed while a case is active ends the service immediately.
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that your information will be removed from any particular source.
To the fullest extent permitted by law, Veilora and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or reputational harm, arising from or related to the Services - even if advised of the possibility. Our total aggregate liability for all claims will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) $100. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.
Please read this section carefully - it affects your legal rights.
You and Veilora agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. Arbitration will be conducted in English, by videoconference or, if an in-person hearing is required, in the county where you live.
These Terms are governed by the laws of the State of [State], without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 11. For any matter not subject to arbitration, you and we consent to the courts located in [State].
You can stop using the Services and delete your account at any time from settings. We may suspend or terminate the Services for breach of these Terms, unlawful use, or non-payment. Sections 9–12 survive termination.
We may update these Terms occasionally. The current version will always be posted here with the date at the top. Significant changes will be announced on the site or via email if you are an active customer; continued use after changes take effect means you accept them.
Questions, disputes, or arbitration opt-outs: privacy@veilora.app. We prefer clear communication over legalese.